FAQ

Q:
When will my order arrive to the recipient?
A:
You can track your order in the Customer Service section of our site. Simply enter your order number and your order status will be displayed online. If the order is placed before 10:00am UAE time, then the order is delivered on the same day. Otherwise, you may select tomorrow’s date for delivery. For orders placed after 10am Thursday, the earliest delivery date is Saturday. Public holidays are exceptions and require a minimum of two days for delivery. Note that we do not deliver on public holidays. Friday deliveries are not possible as our offices are closed on Fridays. If you have any specific questions about your order, please contact us.
Q:
What measures are taken so that my order arrives in proper condition?
A:
All products on Choiceflowersuae.com are either delivered via Choiceflowersuae.com’s own courier vans, or through FEDEX. Every necessary measure is taken to ensure that the product arrives to the recipient in pristine condition. If a product is damaged upon arrival, please contact a customer service representative immediately for assistance.
Q:
Can my order be delivered today?
A:
If the order is placed before 10:00am UAE time, then the order is delivered on the same day.
Q:
Is it safe to use my credit card online?
A:
All credit card information is processed securely using GeoTrust’s SSL certificates, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled.
Q:
Will my contact information be kept confidential?
A:
Choiceflowersuae.com keeps customer information completely confidential. Our company does not share customers’ personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms of Use in the Customer Service section.
Q:
Why did Choiceflowersuae.com decide to go online?
A:
At Choiceflowersuae.com, we place a top priority on convenience as well as quality. We feel that online shopping is the quickest way for customers to browse products, as well as the most convenient way to purchase them. When our customers enjoy orders from the comfort of home, they need not stand in line, carry bulky products, or experience disappointment when an item is out of stock. When a customer places an order with us, confirmation of the order arrives immediately. UAE shopping has always been a favorite activity of our customers, and the convenience of online purchases makes it even more enjoyable