Frequently Asked Questions

Ordering & Delivery

Where does Choice Flowers deliver?

We deliver across Abu Dhabi, Dubai, and Sharjah and all across the UAE. Delivery availability and charges depend on the selected location and are shown clearly at checkout.

Do you offer same-day or express delivery?

Yes, we offer same-day delivery. In many cases, flowers can be delivered within approximately 60 minutes, depending on the location and order time.

Can I choose a specific delivery time?

Yes, you can select your preferred delivery time while placing the order online.

Do you offer midnight delivery?

Yes. Midnight delivery is available for birthdays, anniversaries, and special celebrations to create a surprise for the recipient.

What happens if the recipient is unavailable at delivery?

Our delivery team will attempt to contact the recipient. If delivery cannot be completed, the order may be rescheduled and additional charges may apply.

Store & Pickup

Do you have any retail stores in the UAE?

Yes. Choice Flowers has five retail outlets across Abu Dhabi and Dubai.

Where are your stores located in Abu Dhabi?

We have stores at Khalidiyah, Mushrif Mall, Forsan Mall and Yas Mall, in Abu Dhabi.

Can I collect my order from a store?

Yes. You can place your order online and choose store pickup from the branch nearest to you. Both in-store pickup and curbside pickup options are available.

Flowers, Quality & Freshness

Will the flowers look the same as shown on the website?

All flower arrangements displayed on our website are carefully designed and arranged by our own florists at Choice Flowers shops in the UAE. The arrangement will follow the displayed design and style. In many cases, a photo of the arrangement is shared before delivery.

Customisation & Special Requests

Can I customise my order or add a personal message?

Yes. You can add a personal message during checkout. Customisation requests such as changes in flower colour, wrapping, vase, or ribbon can be mentioned in the customer note section.

What if I need to modify or reschedule my order?

If you wish to modify your order or change the delivery date after placing it, please contact our customer support team as soon as possible. Changes are subject to order status.

Can I send flowers or gifts as a surprise?

Yes. You can send flowers or gifts as a surprise. You can also add items like chocolates, cakes, balloons, or greeting cards to make the moment more special.

International Orders

Can I place an order from outside the UAE?

Yes. You can place an order from countries such as the UK, USA, Canada, India, Australia, or from anywhere around the world to UAE using our secure online payment system.

How can I pay for international orders?

International customers can pay using Visa, MasterCard, Samsung Pay, UnionPay, Apple Pay, PayPal, or direct bank transfer through our secure payment system.

What if my payment fails?

If your payment fails, please contact our customer support team. We can assist by sending a payment link or helping you complete the payment using an available option.

Payments & Support

What payment methods do you accept?

We accept secure online payments through Cash, Visa, MasterCard, Samsung Pay, UnionPay, Apple Pay, PayPal, and direct bank transfer.

How can I track my order?

You will receive order status updates via email. You can also track your order using the Track Order page on our website or contact our support team for assistance.

What is your cancellation and refund policy?

To cancel an order, please contact our customer support team via WhatsApp or email. Refunds are processed based on the order status at the time of cancellation.

How can I contact Choice Flowers?

You can contact us via WhatsApp, phone, or email using the contact details provided on our website. Our support team is available to assist you.

Corporate & Events

Do you offer weekly flower subscriptions for offices?

Yes, we serve a weekly flower subscription service that helps offices stay fresh and welcoming, without repeating the orders.

Is weekly plant maintenance available?

We provide ongoing plant maintenance for offices and commercial spaces, with regular visits to keep plants healthy and presentable.

Are flowers and gifts available for corporate gifting?

You can choose and customize from a range of floral and gifting options suitable for clients, employees, and professional occasions.

Do you support corporate gifting and events?

Floral requirements for corporate events and functions are handled based on your event size, style, and timelines.