FAQs or frequently asked questions is a webpage on the website which provides the customers or the would-be customer’s complete information about the website. It removes a lot of doubts and confusion from the mind of potential customers or the would-be customer. A well-crafted FAQ can turn potential customers into satisfied repeat buyers by addressing their questions effectively.

Numerous inquiries may encompass product specifics, website architecture, available discounts, coupon code guidelines, and explanations on the payment process. Specifically addressing the payment gateway, it is crucial to detail accepted card types such as Mastercard, AMEX, Visa, debit, and credit cards.Apart from that, it should provide information about the refund policies too. A good FAQ facilitates smooth navigation of the website. It should contain informative links and must not be too long.

Another thing that is noticed is that usually, the attention span of a customer visiting the website is low. So not only must the FAQ hold the attention of the visitor but also should be convincing enough to convert the visitor into a customer. These are some of the features and characteristics of a good FAQ. They differ from company to company and business to business. We will look into what goes into making a good FAQ for online flower portals.

So a FAQ of a flower shop could provide information about its offline shops to start with, providing more choices and alternatives. Flowers are a perishable commodity. More information could be provided about the shelf life of a flower. Precise information may be provided on various instances for acquiring floral arrangements.For example anniversaries and birthdays. Mother day, Valentine’s Day, Ramadan, Christmas, etc. Information on how to preserve the flowers for longer times could be provided. Emphasize information about same day deliveries.