1. Introduction
This Privacy Policy explains how Choiceflowersuae.com collects, uses, and protects personal information provided through our website, services, retail locations, and communications.
2. What Is Personal Information
Personal information is information that identifies an individual or is directly associated with a specific person, including name, address, telephone number, email address, credit card number, and information about activities that can be directly linked to a person, such as purchases.
Personal information does not include aggregate information. Aggregate information is collected about groups or categories of products, services, or website visitors where individual identities have been removed. This information helps us understand trends, visitor needs, and improve products and services without identifying individuals.
3. Collection of Personal Information
We collect personal information when you:
- Sign up or register on the website
- Register for news, notifications, or promotions
- Place an order online or over the phone
- Contact us by mail, fax, website, telephone, or in person
We may also automatically collect information such as:
- Network address and operating system
- Referring website
- Site activity
- Time and date of visits and purchases
This information may be collected through cookies.
We may also receive information from third parties who provide services, promotions, or products and may combine it with information we already maintain.
4. Use of Personal Information
Personal information is used to:
- Process requests and transactions
- Provide customer service
- Communicate product recalls or safety issues
- Inform customers about special opportunities and programs
- Provide promotional information such as offers or coupons
Customers may opt out of promotional communications at any time.
5. Sharing of Personal Information
We do not sell or rent personal information. Information may be shared only in the following situations:
Order Fulfilment
Information required to complete an order may be shared with:
- Delivery partners
- Payment processors and card issuers
Only necessary information is shared, such as billing or delivery address, contact details, and order information. Third parties are required to keep information confidential and use it only for fulfillment purposes.
Contractors
We may engage contractors to:
- Process payments
- Send promotional communications
- Analyse data
Contractors are required to use personal information only for assigned tasks and maintain confidentiality.
6. Other Uses and Disclosures
Personal information may be used or disclosed where:
- Required by law
- Necessary to comply with legal processes
- Required to respond to claims
- Necessary to protect the rights, property, or safety of Choiceflowersuae.com, its clients, employees, or the public
7. Protection of Personal and Credit Card Information
Security measures are used to protect personal information from loss, misuse, or unauthorised access. Information is stored electronically and protected through technical, administrative, contractual, and physical safeguards.
Payment information is handled in compliance with card security standards. Debit card PINs and security codes are not retained. Where card numbers are maintained, access controls and encryption are applied. Online transmissions use SSL encryption.
Account access is password-protected. Users are responsible for maintaining password confidentiality and notifying us immediately if misuse is suspected.
8. User Choice
Users may:
- Opt out of information sharing
- Opt out of promotional communications
Requests can be made by phone, email, or written communication using the contact details provided.
9. Cookies and Online Use
Cookies are used to enhance website functionality and user experience. Cookies do not store personal information.
Cookies are optional for browsing but required for registration, login, and shopping functions.
10. Children’s Privacy
We do not intentionally collect information from individuals under 18 years of age. Users under 18 should not provide personal information.
11. Third-Party Links
Links to third-party websites are provided for convenience. Any personal information shared on third-party sites is governed by their privacy policies. We are not responsible for their practices.
12. Updating or Correcting Information
Users may review, update, or correct personal information through their account or by contacting customer service.
13. Data Retention
Automatically collected online information is retained only as long as necessary for analysis, security, or fraud investigation purposes.
14. Questions or Concerns
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:
- Call our Customer Service representatives at Land line+971 2 621 55 70, Mobile: +971 55 63 00 401
- Email us at Support@Choiceflowersuae.com;
- Write us at : P.O.Box: 41582, Khalidya, Opposite Dana Plaza, Folk Lore gallory Building, Abu Dhabi United Arab Emirates.
15. Changes to This Policy
This Privacy Policy may be updated from time to time. Changes will be reflected by an updated revision date at the top of the policy.